Waumandee State Bank debit cards come standard with embedded chip (EMV) technology and are available to customers who have a checking account at no extra cost (subject to credit approval). There is no annual fee for any of our debit cards. In addition, the "My Cards" section of our mobile application makes managing your debit card from anywhere a breeze. Check below for more details.
Alerts, Activation, and PIN Numbers
Debit Card Text Alerts are enabled for all customers. Read our F.A.Q. form here for detailed info on what that means.
To activate a new debit card use one of the methods listed below:
Call 1-800-992-3808 and follow the prompts. Once you've completed the process your debit card should be activated and ready to use. Completing this process via phone will also have you set up a PIN number.
Activate through our mobile app. You can download it on our Mobile Banking page. Once you've logged into the app, tap the "Cards" icon on the bottom of your screen, then tap the large "Activate Card" button that appears over your grayed out card and follow the remaining prompts to complete the process. Click the button below to view a quick visual aid with screenshots for these three steps.
Activating Cards / Setting PINs in WSB Mobile
Activating a replacement debit card:
If your current card has expired and you've received a replacement card in the mail, you do not have to set up a different PIN. You can use your existing number. Replacement cards will have the same card number as your previous one, just with a different CVV and expiration date. You may activate a replacement debit card by checking your balance or performing a transaction at any ATM as long as you have a correct/working PIN number.
If you encounter any issues with card activation, please contact a personal banker at any one of our eight locations.
If you wish to change your PIN number for any reason you have three options:
1. Call 1-800-992-3808 and follow the instructions to set your desired PIN number. In order to properly verify you, the voice prompts will ask you to key in your date of birth, social security number, and the security code on the back of your debit card before any PIN change. It will also ask you to verify your desired PIN by typing it a second time before confirming the change.
2. Log into Waumandee State Bank's mobile app. If you don't already have it, you can download it on our Mobile Banking page. Tap the "Cards" icon, then select "Set PIN" and follow the prompts. For full instructions and other available card options, please refer to the "Manage My Cards" tutorial video linked at the top right of this page.
3. Visit any of our eight Waumandee State Bank Owned ATMs. Simply insert your card and find the option to change your PIN on the screen. You will need your currently existing PIN number to perform the change using this method.
If you encounter issues with any of these methods listed above, please contact a personal banker at your local Waumandee State Bank office.
Debit Card Support:
Has your debit card been lost or stolen? It's always best to report it as soon as possible. To report a lost or stolen card Call 1-800-554-8969 or report it through our mobile app by tapping on the "Cards" button then selecting "Report Lost or Stolen" near the bottom of the "Manage Card" section. If you're unsure where it may be and don't want to cancel immediately, you can also temporarily shut your card off using the WSB Mobile application.
Spot an unauthorized or incorrect charge on your debit card? File a debit card dispute ASAP by calling our 24 Hour Card Care Center: 1-833-221-8643.
Card Management with WSB Mobile
Our mobile banking app gives you access to a wide variety of useful features to help manage your debit card and related spending.
Waumandee State Bank Mobile allows you to:
- Switch your debit card(s) on and off at will
- Activate a newly received physical debit card
- Change / set your debit card PIN
- Set card alerts and controls
- Add your card(s) to digital wallets like Apple, Google, & Samsung Pay
- View your full card number even if your physical card is not with you
- View debit card spending insights based on a wide variety of sortable criteria
- See what merchants currently have your card saved/stored on file
- Report a lost, stolen, or compromised card
For more complete information about all of the features Waumandee State Bank's mobile app offers and instructions on where to download, click here. Once downloaded, login to the app using your online banking credentials and find the "My Cards" section.
Customized Debit Cards
Ever wanted to customize your debit card? A customized "MyCard" debit card might be right for you*. Decorate your card with an image of your choice or boost fraud protection by adding your photo ID on its front face. Any image can be used as long as it conforms to the guidelines listed below.
Please note, business accounts are unfortunately not eligible for customized debit cards.
Image Guidelines:
To ensure image quality on your debit card, please use the following guidelines when selecting a personal image. Waumandee State Bank and its partners reserve the right to approve all images submitted for Custom Debit Cards. All images submitted must have the consent of the owner of the image, including images downloaded from other internet sites.
File Format:
Save image as jpeg, png, gif, bitmap, or tiff format
Image Size:
- Images must be a MINIMUM size of 840 X 840 pixels
- To resize image: Save image as jpeg, png, gif, bitmap, or tiff format
- Double click on image
- Click on edit button
- Click on resize
- Make picture LARGER than 840 x 840 pixels
Custom images should not contain:
- Political statements
- Advertising, promotional text, slogans, copyrighted or trademarked material
- Phone number, URLs
- Brand names or branded products
- Celebrities, athletes, musicians, public figures, etc.
- MasterCard®, American Express®, Discover® or any other payment brand references
- References to any Visa Sponsorship property, such as the Olympics or NASCAR
- Socially unacceptable groups
- Provocative or sexual content
- Profanity,obscenities or nudity
- Violence, firearms, weapons or ammunition
- Alcohol or tobacco
- Any content that might result in problems at point of sale or interfere with security features of the card
- Any content that might infringe, denigrate or dilute the MasterCard brand or its member financial institutions
Click here to order a customized Full Image Debit Card
Click here to order a customized Photo ID Debit Card
*$10 fee will apply to order a customized debit card
