Debit Cards

Alerts, Activation, and PIN Numbers

Debit Card Text Alerts are enabled for all customers. Read our F.A.Q. form here for detailed info on what that means.

To activate a new debit card use one of the methods listed below:

Call 1-800-992-3808 and follow the prompts. Once you've completed the process your debit card should be activated and ready to use. Completing this process via phone will also have you set up a PIN number. 

Activate through our mobile app. Once you've downloaded the app and logged into your online banking, tap the "Cards" button on the bottom of your screen. This should take you to the "My cards" screen. At the top of this screen you should see a large button over a greyed out card image that says "Activate Card". Simply follow the remaining on-screen prompts to activate your card. See Activating Cards / Setting PINs in WSB Mobile for a brief visual aid of these three steps with screenshots.

If your current card has expired and you've received a replacement card in the mail, you do not have to set up a different PIN. You can use your existing number. Replacement cards will have the same card number as your previous one, just with a different CVV and expiration date. You may activate a replacement debit card by checking your balance or performing a transaction at any ATM as long as you have a correct/working PIN number. 

If you encounter any issues with card activation, please contact a personal banker at any one of our eight locations.

If you wish to change your PIN number for any reason you have three options:

Call 1-800-992-3808 and follow the instructions to set your desired PIN number. In order to properly verify you, the voice prompts will ask you to key in your date of birth, social security number, and the security code on the back of your debit card before any PIN change. It will also ask you to verify your desired PIN by typing it a second time before confirming the change.

Change your PIN via Waumandee State Bank's mobile app. You can download our mobile app here. To change your PIN using this method, please refer to this video playlist for full instructions. Tap or click the "Manage Card" section on this playlist page then the "Set PIN" video along the left hand list.

Visit any of our eight Waumandee State Bank Owned ATMs. Simply insert your card and find the option to change your PIN on the screen. You will need your currently existing PIN number to perform the change using this method.

If you encounter issues with any of these methods listed above, please contact a personal banker at your local Waumandee State Bank office.

Debit Card Support:

Has your debit card been lost or stolen? It's always best to report it as soon as possible. To report a lost or stolen card Call 1-800-554-8969 or report it through our mobile app by tapping on the "Cards" button then selecting "Report Lost or Stolen" near the bottom of the "Manage Card" section. If you're unsure where it may be and don't want to cancel immediately, you can also temporarily shut your card off using the WSB Mobile application.

Spot an unauthorized or incorrect charge on your debit card? File a debit card dispute ASAP by calling our 24 Hour Card Care Center: 1-833-221-8643.

Card Management with WSB Mobile

Our mobile banking app gives you access to a wide variety of useful features to help manage your debit card and related spending.

Waumandee State Bank Mobile allows you to:

• Switch your debit card(s) on and off at will
• Activate a newly received physical debit card
• Change / set your debit card PIN
• Set card alerts and controls
• Add your card(s) to digital wallets like Apple, Google, & Samsung Pay
• View your full card number even if your physical card is not with you
• View debit card spending insights based on a wide variety of sortable criteria
• See what merchants currently have your card saved/stored on file
• Report a lost, stolen, or compromised card

For more complete information about all of the features Waumandee State Bank's mobile app offers and instructions on where to download, click here. Once downloaded, login to the app using your online banking credentials and find the "My Cards" section.

Customized Debit Cards

Ever wanted to customize your debit card? A customized "MyCard" debit card might be right for you*. Decorate your card with an image of your choice or boost fraud protection by adding your photo ID on its front face. Any image can be used as long as it conforms to the guidelines listed below.

Please note, business accounts are unfortunately not eligible for customized debit cards.

Image Guidelines:
To ensure image quality on your debit card, please use the following guidelines when selecting a personal image. Waumandee State Bank and its partners reserve the right to approve all images submitted for Custom Debit Cards. All images submitted must have the consent of the owner of the image, including images downloaded from other internet sites.

File Format:
Save image as jpeg, png, gif, bitmap, or tiff format

• Image Size:
  Images must be a MINIMUM size of 840 X 840 pixels
  To resize image: Save image as jpeg, png, gif, bitmap, or tiff format
  Double click on image
  Click on edit button
  Click on resize
  Make picture LARGER than 840 x 840 pixels
• Custom images should not contain:
  Political statements
  Advertising, promotional text, slogans, copyrighted or trademarked material
  Phone number, URLs
  Brand names or branded products
  Celebrities, athletes, musicians, public figures, etc.
  MasterCard®, American Express®, Discover® or any other payment brand references
  References to any Visa Sponsorship property, such as the Olympics or NASCAR
  Socially unacceptable groups
  Provocative or sexual content
  Profanity,obscenities or nudity
  Violence, firearms, weapons or ammunition
  Alcohol or tobacco
  Any content that might result in problems at point of sale or interfere with security features of the card
  Any content that might infringe, denigrate or dilute the MasterCard brand or its member financial institutions

*$10 fee will apply to order a customized debit card.

Click here to order a customized Full Image Debit Card

Click here to order a customized Photo ID Debit Card